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MAINTENANCE EMPLOYEES GENERAL INSTRUCTIONS:mtemployeeinst.sdcpm.com

USE RM CAPTURE FOR PHOTOS.

FOLLOW POLICY FOR AUTHORIZED TIME AND MATERIALS

DESCRIPTION OF WORK DONE

SMOKE /CO COMBO DETECTORS

CLEAN UP OF JOB SITE

IF I HAVE QUESTIONS ABOUT A SERVICE ORDER WHO DO I ASK?

CAN I DO WORK WITHOUT RECEIVING A SERVICE ORDER FROM SDCPM?

COMMUNICATION WITH TENANTS

LEAVING TOOLS AND MATERIALS AT SDCPM OFFICE

FOLLOW ALL LAWS: 



ERRORS


If you made an error when entering Xora data, eg used the wrong service order number or forgot to enter JOB END, email ac@sdcpm.com details


VERIFICATION OF TIME WORKED


Every day after you start your first job, check first that the previous days hours reported appears accurate by logging in to XORA.COM on any web browser/computer/phone  with:

Account-ID: 500114

Username :h1

Password:sdcpm


Select  “JOB ORDER REPORT” and select the previous day you worked and you vendor name from the drop down boxes.


This will give you a report showing hours worked by service order # and if you see any errors email ac@sdcpm.com


BI-WEEKLY HOURS VERIFICATION


Every two weeks the hours you report using Xora will be used to calculate your pay. You will receive an email from ac@sdcpm.com giving you hours worked by service order number so you can confirm if this is accurate or not.


ANSWERING QUESTIONS ON COMPLETED JOBS

If you are asked questions on service orders that are completed, do not record your time spent on the service order number for the completed ticket but add it in your “TRACKING TIME TO ANSWER QUESTIONS ON COMPLETED SERVICE ORDER “.


When you add time in Xora using this service order #, add a note there to explain what service order # you answered.


CELL PHONE


Employee agrees to carry a cell phone with them at all times during scheduled working time and keep charged.


BEFORE AND AFTER PHOTOS


The employee will take "before" and "after: photos of all jobs, adding "B" for before and "A" for after.


RECEIPTS/CREDITS/REFUNDS USED


RECEIPT/CREDITS/REFUND POLICY


NO RECEIPTS USED

If there are no receipts, write "NO RECEIPTS" on the job description.


SDCPM STOCK ITEMS USED


If SDCPM stock items were used, this should be noted on the job description.

Eg “SDCPM stock used  2 deadbolt cylinders C8T3”  


SDCPM STOCK ITEMS  NOT USED


If SDCPM stock items were not  used, this should be noted on  job description as““No stock item used”“


CASH ADVANCE USED


For receipts purchased using SDCPM cash advance write  "CASH ADVANCE"  on the receipt and also follow RECEIPTS/REFUND POLICY and See also CASH ADVANCE POLICIES


Employees will not be reimbursed if they use their own money for materials and should use Home Depot Gift card and cash advance provided by SDCPM


EXTRA  WORK NEEDS TO BE DONE

No work not related to the job request should be done without approval. Employee should add details of recommendations on a separate line in job description called “ RECOMMENDATIONS”


TENANT HAS ADDITIONAL REQUESTS


If the tenant has additional requests they should be advised to write them in the box "tenant   comments". If the employee has suggestions, add them in "Vendor comments" section.


Employee to ensure that tenant signs the service order. No one under 18 years old should sign and if I am not sure of age I will ask for the tenant to show ID. If tenant is not home when I finish work will add on service order "Tenant not home when job complete"


TENANT NOT HOME


If tenant does not answer the door at scheduled time , employee should try 3 times over a 5 minute period and if no answer should leave and add in the job description that “tenant did not answer at agreed time so no work was done”