1: Click on the URL (web address)  that will appear on the ticket. This will take you to a spreadsheet form.
2. Update the form for each line item 
3: If you are not sure if there is a problem or not, leave the field "?" but explain why you are not suron the report.
4: If you think the tenant may be responsible for the cost of a line item, put "?" if you are not sure  and "YES" if you are sure
5: Once complete follow the normal method you use to let SDCPM know a job is complete. You do not need to save the spreadsheet as it will be