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Tenants will be charged the cost of fixing a  drain/toilet blockage and any related costs incurred by the property owner when one or more of the following items were found in the drain:

A: Toy.
B: Diaper.
C: Baby wipes (even if advertised as flushable).
D: Feminine tissues.
E: Food. Bones, coffee or tea grounds or containers.
F: Cotton swabs.
G: Non-flushable clumping kitty litter.
H: Hair accumulation. (Excluded for tub/shower drains if no strainer was provided to me when the tenant moved in)
I: Paper, plastic, Styrofoam containers etc
J: Any other items that were not meant to be put in a drain, excluding tree roots.
K: Vendor states that when they snaked the drain, whatever was blocking it was pushed forward down the drain line so that they do not know what was causing the blockage (See line 3 below for exceptions)
L: Grease or sludge ( (See line 3 below for exceptions)
M: Anything else that vendor says caused the blockage
N: Vendor could not find the reason for the blockage


1: If the drain line that was blocked is shared with another tenant's unit

2: If within the first seven days of moving in, the specific drain that was blocked was verified to be working correctly, from the date the inspection was done before the tenant moved in.
( If the tenant reported the problem 7 days after they moved in and the move in checklist does not show any problem with the drain they this exception does not apply)

3: If the vendor that worked on the blockage, says the reason was anything else that caused the blockage as per line L above, OR , if they could not find the reason as per line K above at least of the following applies A: The same drain was blocked before within the last 5 years
B: The same drain was blocked before within the last 12 months and the line needs to be replaced
C: Due to a dishwasher, which had a problem that the tenant did not cause