1: If we believe you are responsible for a cost incurred by the property owner, we will send you a copy of the bill 
    and ask you to pay us back within 30 days. 

2: If you disagree with the charge please email, call (619) 220-4840 Ext 604, or US mail,  a
    detailed explanation why you believe you are not responsible for the charge.

3: Once we receive your dispute we will put a hold on the charge until we have advised you in writing of our decision.